Last updated: 25 July 2026
Shipping and delivery
We ship using courier services such as DPD, FedEx, GLS and UPS. A tracking number is supplied where available. Orders are usually processed and dispatched within 1–2 business days after payment is received. The information shown at checkout and in the order confirmation governs the specific order.
Delivery charges cover handling, packaging and transport. Please combine products in one order where possible, as separate orders may be shipped and charged separately.
Indicative international delivery charges and times
| Destination | Charge | Estimated time after dispatch |
|---|---|---|
| Zone 1: Germany, Czech Republic, Lithuania, Slovakia |
from €20 | 2–4 business days |
| Zone 2: Austria, Belgium, Denmark, Estonia, France, Hungary, Latvia, Luxembourg, the Netherlands, Slovenia |
from €25 | 3–6 business days |
| Zone 3: Greece, Ireland, Italy, Malta, Portugal, Spain, Sweden, Finland |
from €35 | 4–7 business days |
| Outside the EU: United Kingdom, Norway, Switzerland, United States, etc. |
calculated at checkout | 5–10 business days |
These are estimates, not guaranteed delivery dates. The exact charge is shown before the order is placed. For destinations outside the EU, import duties, local taxes and clearance fees may apply and are not included unless checkout clearly states otherwise.
Risk during transport
For a consumer purchase, the risk of loss or damage remains with us until the consumer, or a third party appointed by the consumer other than the carrier, physically receives the goods. Check the parcel on arrival and report visible damage or missing items as soon as possible through the contact form. Reporting damage to the carrier does not limit statutory rights against us.
Withdrawal and returns
Consumers can withdraw without giving a reason by sending an unambiguous statement within 14 days after receipt. They then have a further 14 days to return the product. Use the button below, the model withdrawal form or email info@flowtrecs.com.
After notifying us, return the goods to I-TRONIK, Gerarda 22, 72-006 Mierzyn, Poland and include the order number. The direct cost of an ordinary return is borne by the consumer if disclosed in advance. We bear necessary return costs for justified complaints about defective or incorrectly supplied goods.
The consumer may inspect the product as they could in a shop. Original packaging is not an absolute condition of withdrawal. Only diminished value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the product may be charged to the consumer.
Refund
After withdrawal, we refund all payments received, including the cost of our standard delivery to the consumer. Additional cost of a more expensive delivery method selected by the consumer is not refunded. The refund is made within 14 days after receipt of the withdrawal notice using the same payment method unless agreed otherwise. We may wait until the goods are returned or evidence of dispatch is provided, whichever occurs first.
Full conditions, exceptions and the model form are in the Terms and Conditions.