Privacy Policy
Last update: January 2026
This Privacy Policy sets out the rules for the processing and protection of personal data provided by Users in connection with their use of the services offered through the Flowtrecs Online Store (www.shop.flowtrecs.com).
1. Data Administrator
The administrator of personal data contained in the Online Store is:
I-TRONIK
Gerarda 22
72-006 Mierzyn, Poland
VAT ID (NIP): PL8522543293
Email: info@flowtrecs.com
2. Purpose and Scope of Data Collection
Personal data is processed for the purpose of:
- Executing sales contracts (processing orders).
- Creating and managing a Customer Account.
- Handling complaints and returns.
- Contacting the Customer regarding the order.
We collect the following data: Name and surname, address (street, house number, city, zip code, country), phone number, email address, and company name/VAT ID (for B2B clients).
3. Basis for Data Processing (GDPR)
Data processing takes place in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Providing personal data is voluntary but necessary to conclude a sales contract.
4. Data Sharing
Personal data may be made available to entities necessary to fulfill the order:
- Courier companies (DPD, FedEx, GLS, UPS) to deliver the shipment.
- Payment operators (PayPal, Banks) to process the payment.
- Accounting services (for issuing invoices).
5. Your Rights
You have the right to:
- Access your data and receive a copy of it.
- Rectify (correct) your data.
- Request deletion of data ("right to be forgotten").
- Restrict data processing.
- Object to the processing of data.
6. Cookies Policy
Our store uses cookies to ensure the proper functioning of the website (session maintenance, shopping cart) and for statistical purposes.
Types of cookies used:
- Session cookies: temporary files stored on the user's device until logging out or closing the browser.
- Persistent cookies: stored for a specified time defined in the cookie parameters or until deleted by the user.
You can change the cookie settings in your browser at any time.
7. Security
We use secure SSL encryption (https) to protect your data during transmission. Access to the database is restricted only to authorized employees.
8. Contact
If you have any questions regarding the privacy policy or wish to exercise your rights, please contact us at: info@flowtrecs.com.